Tom Sullivan, Author at Health Evolution

Health System Resilience

Ransomware report: Factors shaping the next era of health data security

Imminent changes to information security will involve protecting sensitive data in increasingly virtualized workforces, a rise in third-party contracts, evolving rules of disclosure and new lawsuits against organizations that fall victim to cyberattacks.

Health Equity

How climate change poses a threat to health equity

Health care organizations face both obstacles and opportunities to change conditions for the better but that requires proper planning and action, according to experts in a range of fields from architecture to venture capital.

COVID

Video: Andy Slavitt on COVID's health system stress and the need for public health revolution

Slavitt also discussed the White House working with dating apps, overcoming vaccine hesitancy, and why he thinks organizations need a Chief Public Health Officer in the C-suite.

Consumerism

Oscar, Oak Street and Transcarent executives discuss the keys to consumer engagement

Mario Schlosser, Griffin Myers and Glen Tullman shared their perspectives on engaging and retaining patients and members during a discussion at the Health Evolution Summit 2021.

Innovations in Care

What it will take to maintain the accelerated pace of innovation in health care post-pandemic

Executives from HCA Healthcare, SCAN Group and Health Plan, Aledade and ChenMed discuss what leaders and policy makers need to do to continue the current pace of change in the industry.

Leadership

Early lessons from CEOs who required vaccines before Biden’s mandate

The CEOs of ChristianaCare, GuideWell & Florida Blue, Henry Ford, Jefferson Health, Kaiser Permanente and public health experts discuss their experience leading efforts to inoculate their workforce — when many people have been against required vaccination.

Affordability

COVID-19 is testing the Dartmouth Atlas hypothesis: An interview with Peter Orszag

Orszag discusses the potential to learn from the decline in non-COVID-19 care in 2020-2021, what that might mean relative to variations in pricing and outcomes, and how to apply such information to business strategies.

COVID

Another COVID-19 peak is coming: Where can health leaders go from here?

Andy Slavitt, former Senior Advisor to the Biden Administration’s COVID Response, discussed lessons learned thus far in the pandemic and how executives can draw on those to help lead the industry out of the pandemic at the Health Evolution Summit 2021.

Mental/Behavioral Health

Headspace, Ginger merge to form Headspace Health: An interview with CEO Russell Glass

Glass discusses what the combined company intends to accomplish, the need for democratizing mental health, and more.

Leadership

Update: The benefits of participating in the Health Evolution Virtual Summit 2021

The in-person Summit is sold out, but virtual registrants can access all Main Stage programming featuring more than 30 CEOs leading large health systems, health plans and life sciences organizations as well as the Brass Tacks breakout discussions and networking opportunities with other Summit participants.

Innovations in Care

Two 'fundamental shifts' shaping the future of primary care

Why it’s time to rethink the ways physicians engage consumers and accelerate the transition to value-based care — and how that can position primary care to advance health equity more effectively.

Health Equity

Public health experts to private sector executives: Delta variant a more dangerous threat to your business

“You have a key role to play in our national quest to keep Americans safe while protecting individual liberties,” wrote experts including former heads of CMS, FDA, White House policymakers, U.S. Senators and Governors in a letter outlining temporary measures to achieve that safety.

Health Equity

Gun violence, innovation and CEOs’ role post-COVID: An Interview with Northwell’s Michael Dowling

Dowling discusses his top three post-pandemic priorities, the patience and tenacity necessary to address the gun violence public health crisis, and why CEOs should strive to earn greater influence outside the organizations they lead.

Innovations in Care

Can health care executives solve the homeless problem? An interview with SCAN CEO Sachin Jain

Jain discusses why homelessness is actually a health care crisis, SCAN Group’s efforts to address the problem with Medicare Advantage and prospective payment models, the eureka moment that led to building a medical practice for homeless seniors, and more.

Health Equity

Placing a value on diversity to advance health equity

In this Confab Leaderships series installment, executives discuss the new mindset required to advance health equity to emerge from the pandemic with a more resilient health care system.

Leadership

Why COVID-19’s toll on unpaid caregivers’ mental health is ‘terrible and heartening’

New research reveals significant prevalence of suicidal ideation, depression, anxiety and stress among unpaid caregivers. But there are opportunities within the challenges.

Health System Resilience

Why data needs to drive the transition to value-based care

Executives who ‘own’ and leverage data can better understand cost centers, engage providers, drive patients to high-value care and address systemic inequities.

COVID

Data dive: How employers are encouraging the workforce to receive COVID-19 vaccines

While some hospitals are mandating that employees become vaccinated, few executives across industries are enacting such policies. Instead, they are enabling vaccine uptake with scheduling flexibility, financial incentives, and targeted communications — all tactics that health care executives might consider whether they require vaccination or not.

Innovations in Care

Clinical research 2.0: An interview with Verily Life Sciences’ Amy Abernethy

Abernethy, the new President of Verily’s Clinical Research Platforms, discusses the need for new clinical trial designs as well as the unbiased data, more sophisticated infrastructure and raw compute power to support them.

Health Equity

To advance health assurance in the workforce, start by focusing on equity

In this Health Evolution Confab Leadership Series, executives discuss addressing systemic racism as a public health crisis and fortifying the workforce and community with cultural concordance, health literacy and work-life balance.

Innovations in Care

A look inside SCAN’s new Togetherness Program

Chief Togetherness Officer Lisbeth Briones-Roberts discusses the organization’s new initiative to address isolation and loneliness, how it approaches ROI, and what it means to be a Chief Togetherness Officer.

Leadership

What to expect at the Health Evolution Summit 2021

The hybrid in-person and virtual Summit 2021 will focus on resetting the agenda with leadership imperatives emerging post-pandemic.

Health System Resilience

The role contact tracing can play in building more resiliency into the health care system

While the considerations of a contact tracing system are beginning to come into focus, a U.K.-based NHS project using a framework introduced by Apple and Google offers a glimpse at the potential of digital epidemiology for combating future outbreaks.

Health Equity

Managing executives who don’t recognize the value of diversity

In this Health Evolution Confab Leaderships Series installment, CEOs discuss tactics for advancing equity with data, trust, accountability, appropriate actions and more.

COVID

What’s happening to herd immunity in the U.S.?

Conflicting perspectives in the public eye this week suggest that herd immunity is closer than many people think, impossible to achieve, or in need of redefining.

Health System Resilience

From the frontlines of addressing inequity: ‘Health equity work is quality and safety work’

Leveraging data to improve equity is critical to creating a more resilient health system. And integrating equity into quality and safety efforts presents an opportunity to improve all three.

Next-Generation IT

Digital health strategy for CEOs: Core elements to focus on

With competition seemingly coming from every direction, health care organizations need a digital strategy now — and succeeding will require that CEOs take the lead in making such initiatives a priority.

Health Equity

Health Evolution announces Confab 2022

The in-person event will convene leaders to invigorate thinking and establish relationships that drive impactful change addressing the most pressing problems.

Next-Generation IT

CEOs outline four goals to enable ethical and effective data sharing

Sharing and leveraging health information for clinical research and product development in a manner that ensures patient privacy and proper stewardship of data will require leaders to be strategic when expanding access and use with partners.

Health Equity

Is the concept of ‘social determinants of health’ inhibiting equity?

Despite positive intentions to understand social determinants for improving outcomes in underserved communities, the mindset may be defeatist and enables the status quo in which the U.S. health system is underperforming for certain groups of people.

Health Equity

How health care leadership is evolving during the crises of 2020-2021

Prominent leaders discuss how the pandemic has tested them by exposing longstanding trust issues in the system and share experiences in understanding their responsibility, becoming more effective at advancing equity, increasing diversity, improving listening skills, and communicating about the reasoning behind difficult decisions.

Leadership

90 percent of executives say ‘APIs are mission critical’: What CEOs should know

Regulations from CMS and ONC are driving the use of APIs. Now, conversations about how to leverage them for a better patient experience and operational efficiency are no longer relegated to the CIO and IT department.

Health System Resilience

Real reasons to invest in empathy for health care leadership and the workforce

Training for empathy can improve patient experience and outcomes, enhance the provider experience and reduce burnout. And it will be a competitive advantage in a post-pandemic world.

Leadership

Why the U.S. needs to ‘stop omitting Asians as a population’ relative to racism and health inequity

Instead, executives can lead work to address unique social determinants Asian-Americans face, disaggregate data to improve their health and raise awareness about inequities in the community.

Consumerism

Glen Tullman on emulating Apple, the wake-up call Haven should have been and life after Livongo

Tullman discusses joining Transcarent, what differentiates the startup from other consumer-directed companies, and why the new venture’s myth-breaking mission is personal.

COVID

Why vaccine-hesitant rural family caregivers pose a threat to millions of seniors

SCAN Health Plan Chief Medical Officer Romilla Batra on the alarming number of family caregivers in rural areas who distrust the vaccines’ safety and say they will not take those under their care to receive a dose.

Leadership

Changes COVID-19 accelerated will be a ‘bridge to a more effective and satisfying system’

One year since COVID-19 arrived, Health Evolution asked participants in its Leadership Committee to share insights about what they envision for the post-pandemic future.

Leadership

How CEOs are breaking down barriers to increase vaccine accessibility and uptake

Chief executives are uniquely positioned to influence vaccine perception, distribution and equity in the communities their organizations serve. Health Evolution Forum examines what CEOs have learned thus far — and offers a new Working Guide for increasing confidence and accessibility.

COVID

Data dive: What deaths, infections and new vaccines suggest about herd immunity

With death rates and new infections currently on the decline and vaccine doses poised to surge is U.S. herd immunity just weeks away?

Leadership

Health Evolution Virtual Confab 2021: Catalyzing diversity, connecting with communities and advancing equity

Health Evolution’s upcoming Confab 2021 will convene leaders to address challenging issues such as creating a culture of diversity and tolerance, charting a path forward and leading with compassion.

Next-Generation IT

'Islands of innovation' offer a look at what’s next in digital health

Experts explain how they envision health plans and health systems evolving with new technologies and addressing the ongoing consumer engagement problem.

Leadership

Driving diversity to bolster the bottom line: An interview with Amedisys Chairman and CEO Paul Kusserow

Kusserow discusses transforming into a women-majority board, how diversifying has helped achieve operational and financial success, and why people are surprised that he is the one advancing diversity.

Leadership

The future of primary care? Considerable change coming within three years

Nearly half of it will be delivered outside the office in three years and based on AI, telemedicine video visits, remote patient monitoring and other digital tools, according to Fellows in the Health Evolution Forum.

Leadership

Q&A: New Health Evolution President Richard Schwartz

Schwartz discusses what excites him most about joining Health Evolution, the role he will be playing in the company and something that colleagues might not otherwise know about him (hint: it involves tractors and chainsaws).

COVID

Lesser-known telehealth lessons and opportunities of 2020: An interview with Amwell’s Danielle Russella

Amwell’s President of Strategic Partnerships discusses the doors that this year’s increased telehealth usage opened, unique use cases that have emerged during the pandemic, and key trends to expect in 2021 and the future.

COVID

The future of employer sponsored insurance: 4 questions to consider today

With a new President-elect, large self-insured companies innovating new models, and COVID-19 illustrating the upsides of value-based care, is it time to reconsider the long-standing ESI approach?

Leadership

Guiding principles for CEOs and aspiring leaders: An interview with Cambia’s retiring chief Mark Ganz

Ganz discusses the leadership principles that steered his success, what overcoming health care’s hardest problems will require of executives, being comfortable with a little organized chaos, and his next chapter.

Next-Generation IT

How innovation will evolve in 2021: An interview with Xealth CEO Mike McSherry

McSherry on preparing for the innovation influx coming from VC and big tech, the value of capturing first-dollar, the impact President-elect Joe Biden’s administration could have on digital health, and more.

Health Equity

Are CEOs obligated to address social determinants of health?

The second in a two-part series focusing on how chief executives can lead health care organizations in advancing health equity with data and community partnerships.

Leadership

Advancing equity in health care begins with measuring racial and socioeconomic disparities

The first in a two-part series focusing on how CEOs can lead health care organizations in using data to improve disparities, social determinants and community partnerships.

Leadership

Leadership Perspectives: CEOs on how to emerge from the crises of 2020

Humana CEO Bruce Broussard and other chief executives urge industry leaders to take a proactive role in advancing beyond the immediate problems stressing the system — rather than waiting for government or external forces to do so.

Next-Generation IT

Next generation IT in health care: Governance and use of patient data are critical

The second in a two-part series about how CEOs can lead a new level of IT deployment.

COVID

Mental health and COVID-19: America’s 13 most vulnerable cities

Regions with dense populations, socioeconomic struggles, wide disparities, high rates of comorbidities and mental health issues are being hit even harder by the pandemic than other cities.

COVID

‘Our health systems are not too big to fail,’ CEO warns

After six months of tracking patient volumes, utilization and other rates during the pandemic, Strata Decision Technology CEO Dan Michelson says fee for service is a systemic risk and hospital executives need to evaluate their financial dependency on the payment system.

Next-Generation IT

Digital health and app experience: Rules of the road are needed now

The first in a two-part series focusing on how CEOs can lead a new level of IT deployment.

Affordability

Advancing innovative home-based chronic care management: Opportunities and obstacles

The final in a three-part series focusing on actions CEOs can lead to advance new models of care delivery beginning with leveraging value-based payments and progressing to innovative home-based chronic care models.

Leadership

Reinventing primary care: CEOs are leading the change

The second in a three-part series focusing on actions CEOs can lead to advance new models of care delivery by transitioning to value-based arrangements and ramping up the focus on reinventing primary and preventative care.

Leadership

CEOs inspired by Ruth Bader Ginsburg to offer a ‘hand up’ for future generations

Health care chief executives and other leaders discuss the need to continue Ginsburg’s legacy by advancing diversity and equity, purposefully encouraging others to pursue leadership positions and building a foundation for women to succeed.

Affordability

Why CEOs should leverage value-based payments to increase resilience

The first in a three-part series focusing on actions CEOs can lead to advance new models of care delivery by leveraging alternative payments to increase value and resilience.

Next-Generation IT

The future of care delivery: Managing the entire patient

Transforming into a human-centered and value-based system will require new technology toolkits, using the right data appropriately, better coordinating care and, ultimately, keeping innovative work alive.

COVID

The case for a COVID-19 human challenge: An interview with VBI Vaccines CEO Jeff Baxter

Administering a trial vaccine on 400-500 people and then exposing them to COVID-19 would present obstacles and ethical questions, Baxter said, but it could accelerate the process enough that he would be willing to participate as a patient.

Next-Generation IT

CEOs discuss reshaping the global health care supply chain

GE Healthcare’s Kieran Murphy, Thermo Fisher’s Marc Casper, Cardinal Health’s current chief executive Mike Kaufmann and former Chairman and CEO George Barrett share insights about mobilizing quickly, forming partnerships, protecting the workforce and assessing readiness for distributing a vaccine.

Leadership

Health Evolution builds Work Groups to advance health equity

The Forum initiatives will leverage data to reduce disparities, create scalable models for social determinants and increase diversity in health care organizations.

Next-Generation IT

A glimpse into the ICU of the future

The COVID-19 pandemic has demonstrated the power of virtualizing intensive care units with AI, smart devices, and even a consumerism mindset. Emma Fauss, CEO of Medical Informatics Corp. and Roberta Schwartz, Houston Methodist EVP and Chief Innovation Officer, share insights about transforming the ICU.

Leadership

How CEOs are reimagining budgets amid COVID-19

Chief executives of Massachusetts General Physician Organization, UCLA Hospital System and Yale New Haven Health outline strategies for examining infrastructure cost-savings opportunities and continuing IT investments to reshape their clinical footprint in preparation for the next pandemic.

Leadership

Health Evolution creates Next Generation IT Work Groups to reduce costs, ease burnout, improve experience and outcomes

Forum initiatives will disseminate best practices for CEOs partnering with technology innovators on governance, digital health experience and automation.

Leadership

Health Evolution develops workgroups to address new models of care delivery

Forum groups to focus on value-based payments, reinventing primary care, and advancing chronic care.

Health Equity

Addressing racism as a social determinant of health

Executives discuss the importance of taking the lead in tackling inequities within their organizations and communities.

COVID

How COVID-19 has health care ‘reinventing’ innovation for therapeutics

Private-public partnerships have emerged, R&D is on the rise, progress is being made, now the industry needs real-world evidence.

Consumerism

How dotcom era developments can help shape the future of health care

Dusting off old advancements made during the dotcom boom and bust at the turn of the century illustrates that focusing on infrastructure to engage consumers drives impactful change — and there’s no time like COVID-19 to rethink the system.

Consumerism

Home-based health care is experiencing a ‘pivot moment’

Whether the acceleration of virtual visits, telehealth, remote monitoring and digital tools ultimately prove successful will be judged upon access, cost and quality.

Leadership

Health Evolution announces Innovation Lab

The new content offerings will help provider, payer and life science CEOs connect with innovators to understand how emerging technologies can be applied to established business problems.

COVID

CEOs explain how to help physician practices navigate the COVID-19 crisis

AMA’s Patrice Harris, athenahealth’s Bob Segert, ChristianaCare’s Janice Nevin and Marshfield Clinic’s Susan Turney share insights for surviving the pandemic.

Next-Generation IT

5 data lessons of COVID-19

The pandemic has illustrated the challenges and opportunities the U.S. health care system is facing during emergency situations, and moving into the future.

COVID

Value-based payments: The case for moving away from fee-for-service as COVID-19 strains hospitals’ revenue

Adam Boehler, Susan Dentzer and Andy Slavitt discuss how taking on risk now can both bolster profitability and improve the health system for everyone.

Leadership

Health Evolution establishes Forum to accelerate transformation with cross-industry collaboration

The Health Evolution Forum will address unprecedented COVID-19 challenges, next-generation IT and health assurance to rebuild the system into a modern and resilient industry.

Leadership

Health debt: The next crisis for CEOs to anticipate

With people delaying care and avoiding the ER, providers will face a wave of complex patients as delivering care becoming more expensive because of COVID-19 — all while hospitals are operating on declining revenue.

Next-Generation IT

CEOs share leadership advice for COVID-19 crisis

Chief executives can employ strategies and tactics beyond leadership basics to successfully emerge from the pandemic. Ideally, into a better health care system.

Leadership

As U.S. states reopen amid COVID-19, rural health faces unique challenges: An interview with Hendrick CEO Brad Holland

With elective care volumes down and few COVID patients to offset declining revenue, Holland explains what the Texas system is planning as the state reopens in phases.

COVID

CEOs, policymakers discuss path out of COVID-19 crisis

Duke’s Mark McClellan, LabCorp’s Dave King, New York Health Commissioner Howard Zucker and Walgreens’ Rick Gates share insights about reopening safely, anticipating additional surges and the post-pandemic new normal.

Next-Generation IT

The Health Evolution CEO Guide to Artificial Intelligence and Machine Learning in Health Care

This guide takes a strategic approach to AI in digital transformation and overall enterprise strategy.

Next-Generation IT

How AI is reshaping patient engagement for consumerism in the post-COVID-19 future

Providence and Whiterabbit executives explain how each is applying artificial intelligence to engage patients — and are laying a foundation for the consumer-centric future beyond COVID-19.

Next-Generation IT

Amwell CEO Roy Schoenberg: Telehealth could be used to ‘load-balance clinicians’ in emergencies

Schoenberg says COVID-19 highlights the need for a federal telehealth infrastructure to enable clinicians in one region to contribute to other areas without physically being there.

Leadership

CEOs share early COVID-19 lessons learned to prepare for the next outbreak

At our Health Evolution virtual gathering about the pandemic, insights and ideas came to light about what health care executives can learn from COVID to shape a better future.

Leadership

COVID-19’s toll on America’s mental health: An interview with Ginger CEO Russell Glass

Glass discusses what CEOs should understand about the stress and anxiety the pandemic is causing for their workforce.

Leadership

Scott Gottlieb, Mark McClellan publish road map to national COVID-19 recovery

The American Enterprise Institute report outlines steps that government and healthcare leaders need to take today to ensure America safely moves beyond physical distancing.

Consumerism

COVID-19 response signals an immediate shift in the future of care delivery — if it lasts

The crisis has already forced U.S. policy makers and health care executives to focus on the most important life and death decisions and recognize which aspects of the system needed to change immediately, then adjust accordingly.

Leadership

COVID-19: ICU bed shortages will create an ethical dilemma

A doctor in Switzerland, which as of Thursday had 160 ICU beds left, explains what the country is grappling with on the pandemic’s front lines.

Next-Generation IT

Health Evolution to host webcasts on COVID-19, AI&ML

The virtual gatherings are scheduled to take place in the mornings of April 1 and 2, 2020.

Next-Generation IT

Health Evolution postpones Summit because of COVID-19

We will now be hosting virtual gatherings on pandemic response and artificial intelligence during the previously scheduled Health Evolution Summit time.

Next-Generation IT

Why value-based care is a ‘red herring’: An interview with Iora Health CEO Rushika Fernandopulle

The provider discusses where the industry really is in the transition to value, why what Netflix did to Blockbuster could happen in health care, and the only thing that will ultimately drive new business models.

Leadership

Turning a business risk into ‘thinking bigger about innovation’: An interview with Ochsner CEO Warner Thomas

Thomas discusses how acquisitions made after Hurricane Katrina got the enterprise to make changes that lead to it forging innovative partnerships with Apple and GE.

Leadership

CEOs, top executives share best leadership advice they ever received

Be mindful of where to allocate energy, decide what you can and cannot do and be ready for personal worst-case scenarios — those are just some pieces of advice CEOs and executives say stuck with them over time.

Consumerism

Innovating care delivery with ‘radical common sense’: An interview with CareMore CEO Sachin Jain

Jain discusses new models contrarian to equal care for all, emerging hospital at home services, and his top strategic priorities for the next three to five years.

Next-Generation IT

The Commons Project: Building a ‘public trust’ for health data sharing

Nonprofit to release free open source app at the Health Evolution Summit that enables information exchange akin to Apple Health Records for Android users — and that’s just the beginning of its vision.

Health Equity

Moving from ‘heads in beds’ to population health: An interview with Premier CEO Susan DeVore

DeVore discusses the changing mindset required to transform health care.

Leadership

What we have planned at the Health Evolution Confab of Women ChangeMakers

The daylong Confab in Laguna Niguel, California, on March 31, 2020 will bring together thought leaders to discuss grand societal challenges, leading through adversity, accelerating diversity and more.

Next-Generation IT

What to expect at the Health Evolution Executive Briefing: Artificial Intelligence and Machine Learning

CEOs and AI experts will share insights about use cases and metrics, culture change, talent management, risks and more.

Leadership

Building a community-based academic medical center: An interview with Cedars Sinai CEO Tom Priselac

Priselac discusses key elements of success in the once-controversial expansion of the non-profit Cedars-Sinai Medical Center and how it changed him as a leader.

Next-Generation IT

Reality check on care access, cost, quality: An interview with BCBS Louisiana CEO Steve Udvarhelyi

Three of the industry’s hardest problems illustrate just how slowly change happens in the real world.

Next-Generation IT

CEOs talk top priorities for the next 3-5 years

From AI to value-based payments, health care executives discuss their most critical action items.

Next-Generation IT

AI is here and it's time to change: CEOs must adapt in the new age

Implementing AI is all about change management and top executives are already identifying three key areas of focus.

Leadership

Q&A: Nancy Schlichting

Schlichting looks back on building a new breed of hospital – one focused on health and wellbeing with a spa, organic garden, culinary wellness, and more despite competitor’s public criticism.

Health Equity

BCBS Rhode Island’s joint venture with primary care: An interview with CEO Kim Keck

The payer joined forces with Oak Street Health approximately a year ago to offer personalized care service. Keck explains why it took the risk and how the partnership is already making a difference.

Leadership

Rural health care in the age of CVS and Walmart: An interview with Marshfield Clinic CEO Susan Turney

Turney discusses how she went from practicing physician to a CEO, the biggest risk she has ever taken, returning to her rural health care roots and the threat that CVS-Aetna and Walmart pose. 

Consumerism

Leading an enterprise pivot toward consumer-centered care: An interview with AdventHealth CEO Terry Shaw

Health Evolution Editor-in-Chief Tom Sullivan spoke with Terry Shaw about what AdventHealth has achieved in the first year-and-a-half of the transition to patient-centric care, the public promises it is working on for its patient population and more.

Health Equity

Health care’s role in improving the local economy: An interview with Carilion Clinic CEO Nancy Howell Agee

Agee discusses how becoming an integrated delivery network set the stage for Carilion’s partnership and initiatives to transform the Roanoke, Virginia region into an innovation corridor.

Next-Generation IT

Health care’s bipartisan religious movement: An interview with Aneesh Chopra

The first U.S. CTO on what has changed since he worked in Washington, what still has not moved fast enough and his career journey.

Consumerism

The data-driven vision: An interview with ChristianaCare CEO Janice Nevin

Nevin on access, affordability, digital transformation and the organization’s evolution of core values.

Consumerism

Q&A: Steve Klasko

Klasko, President and CEO of Thomas Jefferson University and Thomas Jefferson Health, discusses the biggest risk he ever took, what he learned from former Apple and Pepsi CEO John Sculley, and the new math of health care.

Leadership

Q&A: David Shulkin

Former VA Secretary discusses public service, lessons he learned at the department, and why he wrote a new book.