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President – US Operations, Access Healthcare and CEO, Pacific BPO
As President of US Operations for Access Healthcare, Kumar oversees all aspects of the enterprise business of Access Healthcare and onshore service delivery centers. He is also responsible for meeting the company’s overall revenue goals and expanding its service delivery portfolio by adding new business lines.
Additionally, Kumar is the CEO of Pacific BPO, a 100% subsidiary of Access Healthcare. In this role, Kumar is responsible for its end-to-end business operations, including business development, client relationship management, operations management, training &transition, quality management, and Profit & Loss (P/L) management.
Kumar co-founded Pacific BPO in 2010, and within eight years, he grew the company from zero to 2,200+ employees. In August 2018, Access Healthcare acquired Pacific BPO to create one of the world’s largest third-party offshore healthcare revenue cycle services teams.
Kumar brings over 21 years of experience building and managing large-scale global business teams in healthcare revenue cycle management, including sales, account management, transition, and operations management teams.
Before starting Pacific BPO, Kumar worked in leadership roles at a Fortune 100 – US-based health insurance company and US-focused revenue cycle management companies. Leading industry magazines, including the Silicon Review magazine, Business World, Dallas Business Journal, and Dallas Innovates, have featured Kumar for his outstanding contribution to the healthcare outsourcing industry. He is recognized as a thought leader and has authored several white papers besides participating in industry events and webinars as a speaker.
Kumar holds an MBA in Marketing and Finance from Pune University.