Health Evolution launched the Roundtable on Digital-Forward Consumer Experience at a pivotal moment in health care’s digital evolution with a clear imperative: To create a consistent, collaborative platform for cross-industry senior executives to navigate the accelerating pace of digital transformation in a post-pandemic world. Over the course of three years, members of Health Evolution’s unmatched community—which includes the most prominent executives from health systems, health plans, and life sciences organizations, plus select policymakers, investors, retailers, and technology leaders—gathered together to establish a foundation for technological innovation and accelerate digital health adoption, collaboratively working to guide the interoperability, infrastructure, and data systems that would ultimately drive the modernization of consumer engagement across the health care ecosystem.
As their efforts progressed, executives in the Roundtable transitioned from focusing their discussions primarily on accelerating digital health adoption in response to rapidly evolving consumer expectations to leading the industry in a comprehensive approach to health care modernization that addresses the complex interconnections between business strategy, stakeholder experience, industry collaboration, and sustained consumer engagement.
Our new report, Designing Frictionless, Consumer-Centric Care, details insights from the three years of convenings led by cross-industry senior executives in Health Evolution’s Roundtable on Digital-Forward Consumer Experience. The report traces the Roundtable’s evolution as leaders navigated the industry’s digital-health boom, documents the drivers that compelled executives’ actions, and outlines pragmatic next steps to help leaders throughout the health care industry implement solutions that drive meaningful, positive change. The report serves as a blueprint for moving from experiments to earned outcomes—and it details where executives need to go next: Achieving Consumer‑Centric Care Experiences.
Access the report here:
Thank You to Our Community
Health Evolution thanks our engaged community of leaders for driving this work forward, especially those who’ve participated in our Roundtable on Digital-Forward Consumer Experience, now known as our Roundtable on Achieving Consumer-Centric Care Experiences, and our former Work Group on Digital Health and App Experience. We also express our deep gratitude for our Health Evolution Enterprise and Corporate Members for supporting these efforts year round. To join initiatives like this one and engage with Health Evolution’s exclusive community of CEOs and industry leaders, apply to become a Health Evolution member.
Health Evolution’s Sade Taylor, Ye Hoffman, Donia Attia, and Ashley Antonelli led the research and analyses that served as the basis for this report.
