Digital Health and App Experience

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Work Group Charter

There are hundreds of thousands of health care apps that influence the health of people who are otherwise patients of health systems and members of health plans. These organizations have no way of knowing which apps people are using or whether they are appropriate for their health status. Likewise, many health systems and health plans have digital strategies that, while thoughtful, result in a piecemeal, arbitrary and fragmented set of apps that patients use. The goal of this Work Group is to identify the best practices for rationalizing patient/member app and digital health experience and to widely disseminate these practices.


  • Nancy Howell Agee, President & CEO, Carilion Clinic

  • Aaron Martin, EVP, Chief Digital Officer, Providence

Work Group Fellows

Nancy Howell Agee, Carilion Clinic

Bruce Bodaken, Blue Shield of California

David Braza, Premera Blue Cross

Molly Coye, MD, AVIA

Christopher Del Vecchio, MVP Health Care

Ellen Duffield, Gateway Health Plan

Mark Frank, SonderMind

Jon Gordon, Winter Street Ventures

James Hereford, Fairview Health Services

Thomas Maddox, MD, BJC HealthCare/Washington University School of Medicine

Aaron Martin, Providence St. Joseph Health

Michael Mason, Eli Lilly and Company

Steve Miff, PhD, Parkland Center for Clinical Innovation

Karen Murphy, PhD, Geisinger Health System

Kirti Mutatkar, UnitedAg

Rajeev Ronanki, Anthem, Inc.

Tom Schenk, MD, HealthNow New York, BlueCross BlueShield of Western New York

Sukanya Soderland, Blue Cross Blue Shield of Massachusetts

Tom Stanis, Story Health

Steve Udvarhelyi, MD, Blue Cross and Blue Shield of Louisiana

Patrick Yung, Independence Blue Cross

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