ROUNDTABLE

Achieving Consumer-Centric Care Experiences

How do we transform the consumer experience to rebuild trust and earn loyalty by confronting friction, fragmentation, and financial frustrations?

This Roundtable is ideal for executives who are committed to redesigning health care experiences with consumers at the center of the ecosystem. These leaders embrace the urgency to restore trust and recognize that transformation requires understanding consumer perspectives, identifying key areas of friction and frustration, and designing solutions to meaningfully improve the consumer experience. Executives in this Roundtable are driven to advance consumer-centric care and business models, improve affordability and the financial experience, develop actionable segmentation strategies, and foster multi-sector collaboration that prioritizes consumers’ goals and desires in their care journeys.

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