The Personal Perspective: Experiences with Our Industry

Consumer engagement, patient experience, consumer-centric design are all worthy endeavors, yet how many of us have had a major experience with our industry? Leaders with deeply personal stories share poignant reminders of how direct experience can bring clarity to the human cost of industry challenges and alter our perspective entirely. How does up-close-and-personal ultimately shape our leadership approach to not only tackle what needs to change, but also define what we need from our broken system?

Host:
Alexandra Drane, Cashier, Walmart; Co-Founder of ARCHANGELS and Eliza Corporation, Confab Chair

Discussion Leaders:
Steve Martin, CEO, Emeritus, Blue Cross and Blue Shield of Nebraska; Summit Chair
Owen Tripp, Co-Founder & CEO, Grand Rounds
Susan Turney, MD, President & CEO, Marshfield Clinic Health System, Summit Chair

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Alexandra Drane

Cashier, Walmart
Co-Founder ARCHANGELS and Eliza Corporation

Alexandra is the co-founder of ARCHANGELS, Engage with Grace, Eliza Corporation (acquired by HMS Holdings Corp - ticker: HMSY), and three other companies (all boot-strapped).  As a serial entrepreneur, she also works part time as a cashier at Walmart.  She believes retail is the front line of health, that caregivers are our country’s unsung heroes, and that a bad death is a con.  She takes an active role with the non-profits s Full bio ›

Steve Martin

CEO Emeritus
Blue Cross and Blue Shield of Nebraska, Summit Chair

Steven S. Martin is chief executive officer emeritus of Blue Cross and Blue Shield of Nebraska (BCBSNE). Martin was previously chief executive officer of BCBSNE. He also served as chief executive officer for Genesys Innovations, LLC, a company owned by BCBSNE focused on information technology innovations for the health insurance industry. Martin joined BCBSNE in 2002 and served on the board of directors of Blue Cross and Full bio ›

Owen Tripp

Co-Founder & CEO
Grand Rounds

As co-founder and CEO of Grand Rounds, Owen believes that patients will achieve better healthcare outcomes through the intersection of technology, medical expertise, and extraordinary patient care. Prior to Grand Rounds, Owen co-founded Reputation.com and grew the company into the worldwide leader in online reputation and privacy management; he also held leadership positions at eBay and Accenture (Health and Life Sciences Prac Full bio ›

Susan Turney, MD

President & CEO
Marshfield Clinic Health System
Summit Chair

Dr. Susan L. Turney is the CEO of Marshfield Clinic Health System (MCHS), taking on that role September 1, 2014. Through its entities, MCHS provides patient care, research, education, health care technology and health insurance for Wisconsin and beyond. She is recognized as a national thought leader in health care and expert in strategic planning, executive management and external relations. She is sought out as a speaker b Full bio ›

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The Personal Perspective: Experiences with Our Industry

Alexandra Drane + Steve Martin + Owen Tripp + Susan Turney, MD

Consumer engagement, patient experience, consumer-centric design are all worthy endeavors, yet how many of us have had a major experience with our industry?