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Teladoc Health CEO Jason Gorevic on the new model of whole-person virtual care

By December 9, 2021August 2nd, 2022No Comments

Editor’s note: This interview is excerpted from the virtual Executive Briefing The new model of whole-person virtual care: A conversation with Teladoc Health CEO Jason Gorevic. Watch the full video.

Jason Gorevic has been the CEO of Teladoc Health since 2009. In that time since, Teladoc Health has expanded to enable millions of virtual visits in some 175 countries around the world every year.

Prior to Teladoc Health, he served in executive leadership roles at Oxford Health Plans, Empire BlueCross BlueShield and WellPoint, which was acquired by Anthem.

Health Evolution interviewed Gorevic about the core elements of whole-person virtual care, the role it will play in primary care, the interconnection between virtual-first strategies and benefits design, and more.

What’s been working thus far and how can executives build on that for the future?
Gorevic: Especially over the last couple of years, I would say what’s been working well includes digital chronic care solutions, virtual mental health care, virtual telemedicine, traditional telemedicine. They’ve been proven effective in improving outcomes and health status and also in reducing costs. I think the next evolution of that is integrating all of those components into what we call whole-person care, which is really taking care of the consumer and all of their health care needs in a single consumer experience. Whole-person care leverages virtual assets as well as human intervention in a holistic manner that takes care of people physically as well as mentally for everything from episodic acute care all the way through to chronic and complex care. That’s really where we see the market going, where we see our clients being interested and, quite frankly, where consumer expectations are at this point.

What are the core elements of whole-person care?
Gorevic: What we see is a single point of entry to a vast array of clinical solutions ranging from  virtual cognitive behavioral therapy to digital chronic condition management. These solutions may leverage connected devices being powered by underlying data. The consumer can interact with these solutions and the devices on their terms to receive virtual care from a trained professional.

Then there is an entire care team of MD-level, generalists or specialists, combined with other clinicians ranging from nurse practitioners to psychologists and master’s level social workers, all operating together. A stepped care model that is consumer friendly, more efficient and more clinically effective, supports the consumer’s unique healthcare needs.