Houston Methodist CEO on its Digital Innovation-Obsessed People team

Marc Boom discusses what Houston Methodist is doing to increase efficiency and lower costs while keeping the patient at the heart of its work.

Key Takeaways: Innovation is driving changes and leading to more efficient, cost-effective and patient-centered health care. Houston Methodist says recent innovations have been successful in a number of areas.

By Michaela Katz

“Innovation has always been part of the fabric of who we are,” said Marc Boom, President & CEO of Houston Methodist in an interview at the Health Evolution Summit.

Houston Methodist is striving to make innovative thinking an even more central part of its values.

“We created our Center for Innovation,” said Boom. “They call themselves the DIOP group. It’s Digital Innovation-Obsessed People and when they wanted to change the name to something more formal, I wouldn’t let them because I think it captures perfectly the spirit of everything we’re doing.”

The DIOP group is charged with a daunting task but is fully supported by Boom and the Houston Methodist executive team. “We’ve charged them, resourced them, put the people in place to help them, and said ‘go,’” Boom explained.

Innovation is not without failure, but Houston Methodist discourages letting setbacks slow or stop the process.

“We expect that that there will be some bumps along the way, we expect that some things may not work out and, when they don’t work out, we’re going to quickly make a decision and move on to the things that do [work out],” Boom added.

This method and support of innovation has lead to a number of successes. “DIOP already had a number of really big wins,” said Boom. “We’re really focused on how to make the consumers’ lives better, how to meet patients where patients want to be met, and we have made a lot of progress in our market. That’s been very exciting.”

One example of where innovation is paying off is in AI and robotics — particularly robotic process automation, which Boom said is having an impact on the institution.

What inspires the innovations at Houston Methodist? The answer is simple: the patient.

“Everything is about the patient. When people always keep that focus, then we come up with great ideas,” Boom said. “Everything else follows if we think about the patient first.”

Watch more episodes of the Health Evolution Interview Series. The next Health Evolution Summit is scheduled for April 1-3, 2020 in Laguna Niguel, California.


Marc L. Boom, MD

President & CEO
Houston Methodist

Marc L. Boom, M.D., M.B.A., F.A.C.P., F.A.C.H.E., is president and CEO of Houston Methodist, a hospital system with more than 2,300 beds and 27,000 employees. Its flagship, Houston Methodist Hospital, has been recognized by U.S. News & World Report as an Honor Roll hospital five times and the No. 1 hospital in Texas for 10 years in a row. The system also includes a world-renowned research institute, seven community hospitals, Full bio ›

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